Terms of Service

1. The Services

Growy provides AI solutions that enable organisations to centralise their knowledge, integrate existing software tools, and build AI Agents capable of automating workflows across their operations.

The Services may include: document upload and management, third-party software integrations, AI Assistants and AI Agents, a node builder for workflow automation, and related tools and features.

2. Account registration

To access certain features you may be required to create an account. You agree to:

• provide accurate, current and complete registration information
• maintain the security of your account credentials
• keep your password confidential and secure
• accept responsibility for all activity under your account
• notify us immediately of unauthorised access

3. User representation

By using the Services, you represent and warrant that:

• you have the legal capacity to enter into these Terms
• you are at least 18 years of age
• where you act on behalf of an organisation, you have authority to bind it
• you will not access the Services through automated means unless expressly authorised
• you will not use the Services for unlawful purposes
• your use will comply with all applicable laws and regulations

4. Your data and content

Ownership. You retain full ownership of all data, documents and materials you upload ("Your Content"). By uploading, you grant us a limited, non-exclusive licence to process, store and use Your Content solely to provide the Services. That licence ends when your account ends.

Your responsibilities. You are responsible for the legality, accuracy and appropriateness of Your Content, and confirm you have all necessary rights to upload it and to have it processed as part of the Services.

Data protection roles. In respect of personal data within Your Content, you act as data controller and we act as data processor. That processing is governed by our Data Processing Agreement, available on request, which forms part of these Terms where personal data is processed.

No training on Your Content. We do not use Your Content to train AI models, and we do not share it with other customers. Our model providers operate under terms that prohibit training on customer data.

5. AI Agents, outputs and human oversight

• AI Outputs are generated algorithmically and may not always be accurate, complete or appropriate.
• You are responsible for reviewing and validating AI Outputs before relying on them.
• We do not guarantee that AI Outputs will meet your expectations or be free from errors.
• You are responsible for how AI Outputs are used within your organisation.

You configure the level of autonomy. AI Agents act within the workflows, integrations and permissions you define. You determine where human approval is required, and you are responsible for that determination. Agents can be paused, modified or deactivated by you at any time.

Agents act through your systems. Agents operate using the connections you authorise and inherit the permissions configured in your source systems. You are responsible for keeping those permissions accurate.

Actions taken by Agents. Subject to section 13, actions performed by an AI Agent within the configuration you have approved are treated as actions taken on your instruction.

Our approach to oversight, autonomy levels and audit is set out on our AI Governance page.

6. Regulatory responsibilities

Where the EU AI Act applies, we act as the provider of the AI system and you act as the deployer when you configure and run Agents in your organisation. Deployer obligations sit with you, including how the system is used, oversight of it, and informing affected individuals where required. We provide information and platform controls to support you in meeting them.

You agree to tell us where a workflow's purpose materially changes, so that its risk classification can be reassessed. Our position is set out on our GDPR & EU AI Act page.

7. Prohibited uses

You agree not to use the Services to:

• violate any laws, regulations or third-party rights
• upload content that is unlawful, harmful, defamatory or obscene
• impersonate any person or entity
• introduce viruses, malware or malicious code
• reverse engineer, decompile or disassemble the Services
• attempt unauthorised access to other accounts or environments
• collect or harvest personal information of other users
• interfere with or disrupt the integrity or performance of the Services
• build or operate workflows for biometric identification, social scoring, emotion inference in workplaces or education, or any practice prohibited under Article 5 of the EU AI Act
• make decisions producing legal or similarly significant effects on individuals by automated means alone, contrary to Article 22 of the GDPR

8. Confidentiality

Each party may receive confidential information from the other. Each party agrees to use the other's confidential information only to perform under these Terms, to protect it with at least reasonable care, and not to disclose it except to personnel and advisers bound by equivalent obligations, or where required by law.

Your Content is your confidential information.

9. Intellectual property

The Services, including all software, design, text, graphics, logos and other materials, remain the exclusive property of Attitude Group Ltd. or our licensors, protected by copyright, trademark and other intellectual property laws.

Nothing in these Terms transfers ownership of Your Content to us, or ownership of the Services to you.

10. Third-party integrations

The Services may integrate with third-party platforms. Your use of such integrations is subject to the respective third party's terms. We are not responsible for their availability, accuracy or practices, and we are not liable for the acts or omissions of third-party platforms you choose to connect.

11. Payment and subscription

If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase, on the billing cycle stated there. Fees are non-refundable except where required by law or where your written agreement with us provides otherwise. We may modify pricing with reasonable notice, effective from your next renewal.

12. Term and termination

By you. You may terminate your account at any time in accordance with your subscription terms.

By us. We may suspend, restrict or terminate your account if you breach these Terms, if your use poses a security risk to the Services or other users, if fees remain unpaid, or where required by law. Except where immediate action is necessary, we will give you notice and, where the breach is capable of remedy, a reasonable opportunity to remedy it.

On termination. You may request export or deletion of Your Content within 30 days. After that period we may delete Your Content from our systems, with backup copies expiring on our standard backup cycle.

13. Data portability and export

You may request an export of Your Content at any time in a commonly used, machine-readable format.

14. Disclaimer

The Services are provided on an "as is" and "as available" basis, without warranties of any kind except those that cannot be excluded by law. We do not warrant that the Services will be uninterrupted, error-free or free of harmful components.

15. Limitation of liability

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the above, and to the maximum extent permitted by law:

• neither party shall be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or anticipated savings
• our total cumulative liability shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim

16. Indemnification

You agree to defend, indemnify and hold harmless Attitude Group Ltd. from any claims, damages, losses and expenses arising from Your Content, your use of the Services, or your violation of these Terms.

17. Governing law and dispute resolution

These Terms are governed by the laws of England and Wales. Disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

18. General

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.

Severability. If any provision is held unenforceable, the remainder continues in full force.

No waiver. Failure to enforce any provision is not a waiver of it.

Entire agreement. These Terms, together with our Privacy Policy and any written agreement between us, constitute the entire agreement regarding the Services.

19. Changes to these Terms

We may modify these Terms at any time. Material changes will be communicated by email or a prominent notice on the Website.

20. Contact us

Email: [email protected]

Attitude Group Ltd.
2 Alderney Court, Montague Street
Reading, England, RG1 4JW
United Kingdom