AI Policy

1. Our AI Principles

• Your data is yours. We never use your company data to train general AI models or share it with other customers.
• Transparency over black boxes. You should understand how decisions are made — especially when AI is involved.
• Human oversight first. AI Agents act within boundaries you define. Critical decisions remain in human hands.
• Security by design. AI processing meets the same high security standards as the rest of our platform.
• Continuous improvement. We actively monitor and improve our AI systems for accuracy, reliability, and fairness.

2. How Growy Uses AI

Growy enables organizations to build two types of AI-powered tools from their own company knowledge:

AI Assistants

Chat-based interfaces powered by large language models (LLMs) that answer questions, support problem-solving, and provide information using your company's documents, PDFs, manuals, configuration files, or tools. AI Assistants do not perform actions — they advise, inform, and guide.

AI Agents

Autonomous workflows that perform executing operations. AI Agents connect to your internal systems through our node builder and perform multi-step operational tasks — processing requests, generating reports, updating records, coordinating across departments — within boundaries you define.

Both operate exclusively on the knowledge and integrations you provide. They do not access information outside your account.

3. Data Isolation and Privacy

• Your uploaded documents, knowledge base, and integrated services are stored and processed in isolation.
• We do not use your company data to train, fine-tune, or improve general-purpose AI models.
• AI responses are generated only from your documents, integrations, and manuals.
• All data is encrypted at rest and in transit.

4. AI Models and Third-Party Providers

Growy may use third-party large language model (LLM) providers. When we do:

• Your data is sent solely for generating responses or completing tasks within your account.
• We select providers with strong data processing agreements that prohibit training on customer data.
• We contractually prohibit providers from retaining or using your data beyond fulfilling your requests.
• We regularly review and audit our AI providers for security, privacy, and compliance.

5. Accuracy and Limitations

• AI-generated outputs may not always be accurate, complete, or up to date.
• AI can make mistakes — even with accurate inputs, it may misinterpret data or apply logic incorrectly.
• AI can produce plausible-sounding but incorrect information ("hallucinations").
• AI may reflect biases in training data.
• AI does not "understand" in the human sense — it generates statistically likely responses.

We are transparent about these limitations because trust is built on honesty, not on overpromising.

6. Human Oversight and Control

• You define the boundaries. AI Agents only perform tasks within the workflows and integrations you configure.
• You control what AI knows. You define the knowledge base.
• You intervene at any time. AI Agents and Assistants can be paused, modified, or deactivated.
• Critical decisions remain with you. We recommend AI Agents are not used for high-stakes decisions without human review.

7. Fairness and Bias

• We actively monitor for bias, inaccuracy, or unfair outputs.
• We take prompt corrective action through model adjustments, prompt engineering, or additional safeguards.
• Report concerns to [email protected].

8. Security

• All data transmitted to and from AI-processing services is encrypted using TLS/SSL.
• Access to AI-generated outputs is controlled via role-based access control.
• We conduct regular security assessments of our AI pipeline.
• AI processing logs are maintained for audit and subject to our retention policies.

9. Regulatory Alignment

• EU AI Act: We monitor and assess our obligations. Growy's current use cases are designed to operate within low-risk and limited-risk categories.
• GDPR: AI data processing complies with the General Data Protection Regulation.
• UK AI Regulation: We follow developments in the UK's AI regulatory framework.

10. Accountability

• Regular review of AI systems, outputs, and risks.
• Up-to-date documentation of AI capabilities, limitations, and data flows.
• Internal teams trained on responsible AI practices.
• Engagement with external advisors and auditors as needed.

11. Transparency

All interactions with Growy AI Assistants and AI Agents are clearly identified as AI-powered, in compliance with Article 50 of the Proposed EU AI Act.

12. Risk Classification

Under draft AI regulations (such as the EU AI Act Regulation (EU 2024/1689)), Growy's current AI Assistants and AI Agents are classified within the limited and minimal risk categories. They are not used for biometric identification, social scoring, or any application categorized under the Act.

13. Updates to This AI Policy

We may update this policy from time to time. The updated version will always be indicated by an updated "Last updated" date.

14. Contact Us

Email: [email protected]

Attitude Group Ltd.
2 Alderney Court, Montague Street
Reading, England, RG1 4JW
United Kingdom