Instant answers, scoped by role, gaps logged
A knowledge support agent that also tells you what you never wrote down.
Employees ask in plain language and get an answer from your own SOPs, policies and live systems: scoped to what their role is allowed to see. When there is no answer, the gap is logged and the business finds out which procedure needs writing.
How it works
How instant answers work without a documentation project first.
Most organisations already have the knowledge. It is spread across inboxes, SharePoint, spreadsheets and paper, which is why a routine question turns into a four-email chain.
Bring the sources together
SOPs, manuals, policies, procedures and product data are centralised, and the live systems are connected alongside them: HR, payroll, Microsoft 365, stock. Documents alone answer half the questions; the other half need what a system knows right now.
Sources
Scope every answer by role
Access follows the permissions your systems already enforce, so a shop assistant and a finance manager asking the same question get answers bounded by what each is allowed to see. Nobody gains reach through the agent that they did not already have.
Controls
Log what it could not answer
The interesting output is the failure. When no source covers a question, the gap is recorded and surfaced with the procedure that ought to exist, so the knowledge base improves from real usage rather than from a documentation exercise nobody finishes.
Improvement
Interactive demo
Three questions, three answers
Every answer carries its sources. The third one is the case that matters.
Try one
The operating gap
Why the same questions keep reaching the same people.
When knowledge is scattered, asking a colleague is faster than finding the document, so every routine question becomes someone else's interruption.
Knowledge scattered
- Institutional knowledge sits across inboxes, SharePoint, spreadsheets and paper.
- A routine question takes twenty-five minutes and a four-email chain.
- Procedures exist as static documents nobody opens.
- The same repetitive questions block whole departments' time.
- Nobody knows which procedures are missing until something goes wrong.
- Answers depend on who you asked and how well they remembered.
With a knowledge support agent
- One place to ask, reading from all of them.
- The answer comes back immediately, with its sources shown.
- The documents are the answer, retrieved when the question is asked.
- Departments are interrupted only by what is genuinely new.
- Unanswered questions are logged, naming the SOP that should exist.
- Everyone gets the same answer, bounded by what their role may see.
The basics
Retrieval, not a chatbot bolted on
A knowledge support agent answers from your material and your live systems, and shows what it answered from. That last part is what separates it from a general assistant: an answer without a source is an opinion, and operational questions cannot run on opinions.
It is the employee-facing face of the Company Brain. If you are evaluating the underlying capability rather than this workflow, enterprise search software and SOP management cover the search and procedure sides respectively.
What it handles
What employees actually ask, and what the business gets back.
Drawn from two deployments: a 100+ store grocery retail franchise, and a fashion retail operator that centralised more than 150 SOPs and a 25,000+ SKU catalogue.
Procedure questions
How something is done here, answered from the current SOP rather than the version someone saved locally.
Live system questions
Stock, leave balances, application status: read from the system at the moment of asking.
Product and catalogue lookups
Answers across a catalogue too large for anyone to hold, in this case more than 25,000 SKUs.
Gap reporting
A standing list of the questions your documentation cannot answer yet, ranked by how often they are asked.
Seen enough? Bring us one workflow.
FAQ
Common questions.
What operations and IT leads ask before rolling this out.
Can an employee see something they should not?
What happens when two documents disagree?
Do we need to rewrite our documentation first?
Does it only read documents?
Questions answered? Put it on your own workflow.
Sector proof
Proven Twenty-five minutes a question, across a hundred stores.
A grocery retail franchise where institutional knowledge sat in inboxes, SharePoint, spreadsheets and paper.
“Every routine question took around twenty-five minutes and a four-email chain to resolve. Every SOP, policy and procedure now sits in one Company Brain, connected live to HR, payroll, Microsoft 365 and stock, with access scoped by role. When the agent cannot answer, it logs the gap and tells the business which SOP to write.”
Get started
What question does your team ask most?
Bring us the one that keeps interrupting a department, and we will show you what the agent would answer and what it would flag.
Two ways to start
Book a demo6 FIELDSYou already know what you want to see. Tell us the essentials and we come back with times.Open the form →Build your agent6 QUESTIONSYou want the demo built around your own bottleneck. Answer six questions, we prepare the agent for the call.Start the questionnaire →Prefer a live call?
Grab a slot that suits you.
Book a 30-minute call with our team.
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